Frequently Asked Questions

If you have other questions, please just send it to hello@themarigoldstory.com

It usually takes between 2-4 weeks from the time of placing the order. In case of a made to order product the time will vary and it will be conveyed to you on your registered email ID. Due to Covid situation at the moment there could be some additional delay.

The products are imported from all over the world, but mainly from the Indian sub continent.

Taxes are calculated at checkout. However custom duties need to be paid by the customer upon receiving the delivery. These vary from country to country and we have no control over the same. Custom duties are not included in your final price and need to be paid separately by the customer.

Firstly, please check the email address that you entered at checkout is correct. If so, please check your junk mail too, if it's still not received after 4 hours of placing your order then you can use the CONTACT US section and we'll look into this for you. Please send us the full name used on your order to help us locate it.

We're sorry you have received incorrect items! Please use the CONTACT US section to send us your order number, and a clear photo of the items received along with your packing slip. Please use the email address associated with your order. Please contact us within 48 hrs of receiving your order. Cases reported after this timeframe may not be eligible for review. We monitor return activity for abuse and reserve the right to limit returns or exchanges.

Most products are handmade and may vary slightly in color and make. The website tries its best to give an actual representation of the same. However, if you are unsatisfied with your order send us an email on hello@themarigoldstory.com and we will revert to you at the earliest on the same.

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